A little guidance
Your first video starts here.
- 01
Make it yours
Open Settings. Check your name and photo, then add your booking link and text-back number.
- 02
Pick a person
Add a contact with an email address or a phone number including country code. Send a first test to yourself.
- 03
Say something personal
Choose a script or write your own. Allow camera and microphone access, record, then preview your take. You can also upload a short video.
- 04
Give them a next step
Add working reply buttons, choose email or text, then wait for processing to finish. Check the delivery result and return to your hub for activity.
Something not working?
- Camera won’t open
- Open in Safari or Chrome rather than inside another app. Allow both camera and microphone, close other apps using the camera, and tap Retry camera. Upload a video as an alternative.
- Upload or processing takes a while
- Keep the page open and stay connected. Save a copy of your take before leaving. Once uploaded, find the video in your library and check again later.
- Delivery was not confirmed
- A ready video is different from a sent message. Check your CRM conversation before retrying so you don’t send a duplicate. You can copy and share the video link yourself.
- I need to change or cancel billing
- Go to Settings → Subscription → Manage billing. The billing page shows the renewal date and available changes.
CRMs, teams and Dynamite Auto
Supported CRM connections require setup and verification. Team onboarding and AI avatar automation need an availability check before purchase. A connected CRM does not automatically include email or SMS delivery setup.
Let’s get you unstuck.
Tell us what you were doing, your device, and the error you saw. Please leave out passwords, API keys and private client details.
Email supportInstall on your phone