A little guidance
Your first video starts here.
- 01
Make it yours
Open Settings. Enter your name and any other details you want to share, then choose Save profile. Wait for the saved confirmation before leaving.
- 02
Pick a person
Add yourself as a contact for your first test. Later, import a contact file or choose contacts from a supported phone browser.
- 03
Say something personal
Choose a script or write your own. Allow camera and microphone access, record, then preview your take. You can also upload a short video.
- 04
Give them a next step
Add working reply buttons and wait for processing to finish. Send a test email, check that it arrives, and watch and reply to it. You can also share a video link directly.
Something not working?
- Camera won’t open
- Open in Safari or Chrome rather than inside another app. Allow both camera and microphone, close other apps using the camera, and tap Retry camera. Upload a video as an alternative.
- Upload or processing takes a while
- Keep the page open and stay connected. Save a copy of your take before leaving. Once uploaded, find the video in your library and check again later.
- Delivery was not confirmed
- A ready video is different from a sent message. Check your CRM conversation before retrying so you don’t send a duplicate. You can copy and share the video link yourself.
- I need to change or cancel billing
- Go to Settings → Subscription → Manage billing. The billing page shows the renewal date and available changes.
Bring your contacts with you.
Open Contacts and choose Upload contact file under Bring your contacts. Choose a CSV or vCard (.vcf) file under 2 MB. A CSV can contain name, email, and phone columns; Download CSV example gives you a starting point.
Review the preview, then choose Add contacts. Existing contacts and duplicates are skipped, and importing does not send messages. Your account holds up to 500 contacts; remove people you no longer need before importing more.
On supported phone browsers, Choose phone contacts lets you pick the people to add. If that option is unavailable, export selected contacts as a vCard or CSV and choose the file here, or add them manually. Phone contact access depends on the browser; it is not available on every iPhone or Android browser.
Send a video to a group
In Contacts, select up to 25 people with email addresses, then choose Send a video to selected. Choose a ready video, review the recipients and message, and send. Each person receives a separate private email and uses one email from your allowance. Send only to people who have agreed to receive your messages.
A simple plan with room to use it.
The Agent plan is $75 a month, or $600 a year billed annually (that works out to $50 a month). Both include the same allowances. There are no automatic overage charges.
| Included | Agent plan | 7-day trial |
|---|---|---|
| Saved contacts | 500 total | 500 total |
| Video storage | 200 minutes total | 15 minutes total |
| Video viewing allowance | 1,000 minutes each month | 60 minutes during the trial |
| Video emails | 500 each month | 20 during the trial |
| Document storage | 100 MB total | 20 MB total |
| New recordings or uploaded videos | 1,000 each month | 5 during the trial |
Paid email, viewing, and new-recording allowances reset on the first of each calendar month at midnight UTC, including on annual plans. Trial allowances cover the whole trial and do not renew.
Storage is the total space used by your videos and their video replies. Uploads in progress set aside space until their duration is confirmed. Starting playback sets aside a video's running time; replays can use more viewing allowance. Video replies share storage but do not use your new-recording count.
Your usage page warns when an allowance is at least 80% used. At a limit, the affected activity pauses. Remove stored videos or contacts to make room, wait for the next monthly reset, or contact support for help. A trial recording limit requires an active subscription to continue.
Email requires an active sending connection. Text messages and AI-generated videos are not included in the Agent plan. Contact support about their availability and separate costs.
My profile did not save
Open your profile, enter your name, then choose Save profile and wait for “Profile saved.” Field prompts are instructions for what to enter, not saved details. If a link is rejected, use its full https:// address or leave that optional field blank. If saving fails, your entered details stay in the form so you can try again.
Attach a flyer or document
After uploading your video, use Documents and flyers to attach up to three PDF, JPG or PNG files, up to 10 MB each. Recipients download them from the video page. Uploads temporarily reserve their maximum size; unused space is released after about two hours. A document or signing link can also be added as a reply button.
Send from your own phone
Choose Share from my phone in the recorder, or Text / share link from a video in your library. Create the link and choose Open my text app. You choose the recipient and tap Send in that app; your phone plan handles the text. Contact Dynamite records the link and sharing request, but cannot confirm that your phone sent it.
See previous messages
Open Message history on a contact to review previous video messages, notes and activity. Email acceptance does not guarantee inbox placement. Open tracking can be triggered by privacy tools and scanners. Watch percentage measures the furthest playback position; estimated playing time measures reported playback and can miss activity if the connection stops.
CRMs, teams and Dynamite Auto
CRM connections require secure credential storage and verification before they are available. Connection credentials are encrypted before storage. You can prepare your profile and contacts without connecting a CRM. Team onboarding and AI avatar automation need an availability check before purchase. A connected CRM does not automatically include email or SMS delivery setup.
Let’s get you unstuck.
Tell us what you were doing, your device, and the error you saw. Please leave out passwords, API keys and private client details.
Email supportInstall on your phone